FAQ SECTION

Processing Time

Q: How long does it take to process an order?
A: Our processing time is typically 3–5 business days. Sometimes sooner! This is the time needed to prepare, print, and package your order before it ships.

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Shipping

Q: How long will it take for my order to arrive?
A: Standard U.S. shipping usually takes 2–5 business days, depending on your location and carrier volume.

Q: Do you offer international shipping?
A: Not yet — we currently ship within the USA only. International shipping is coming soon.

Q: Can I track my order?
A: Yes! Once your order ships, you’ll automatically receive a tracking number by email.
Note: Some small items (like certain stickers) may be shipped with a stamp and may not include tracking unless you upgrade at checkout.

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Returns & Exchanges

Q: What’s your return policy?
A: We accept returns within 7 days of delivery. Items must be unworn, unused, and in original condition.
Personalized or custom-made items cannot be returned.
For more details, please see our Refund & Return Policy.

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Cancellations

Q: Can I cancel my order?
A: Yes — cancellations are accepted within 3 hours of purchase. Please text 386-717-1019 to cancel so I can process the request.
Once production begins, cancellations are no longer possible.
For more details, please see our Cancellation Policy.

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Personalized Orders

Q: Can I personalize an item?
A: Yes! Many items can be personalized. Just send us a request, and we’ll let you know your options.

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Contact Us

Need help quickly?
You can text Kellie at 386-717-1019 or email WhimsyGirlyShopLLC@gmail.com.
We’re always happy to help!