Shipping policy

1. Processing Time:

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days.
  • Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

3. Shipping Locations:

  • We currently ship to addresses within the [United States/Canada/Other Regions] and [list any exclusions].
  • International Shipping: We offer international shipping to the following countries: [List of Countries]. Shipping rates and delivery times will vary based on the destination.

4. Shipment Confirmation & Order Tracking:

  • You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
  • The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes:

  • Whimsy Girly Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages:

  • Whimsy Girly Shop is not liable for any products damaged or lost during shipping.
  • If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

7. Shipping Restrictions:

  • Some products may be unavailable for international shipping.

8. Lost or Stolen Packages:

  • Whimsy Girly Shop is not responsible for lost or stolen packages. If your tracking information states that your package was delivered and you have not received it, please contact the carrier directly.

9. Order Changes:

  • Once an order has been placed, we are unable to make any changes if the order is started. You have one hour to cancel the order.

10. Contact Us:

  • If you have any questions regarding our Shipping Policy, please contact us at kellielynnjones@gmail.com.